You may cancel your tuition insurance plan online through your GradGuard account and receive a refund of any unearned premium — as long the cancellation is requested before the first day of classes and a claim has not been initiated.
How to cancel your plan online
Step 1: Log into your account.
Step 2: Find your tuition plan on the Dashboard page then click on "View Policy".
Step 3: Click on the "Select an Action" drop-down menu at the top of your policy details page.
Step 4: Select "Suspend Policy".
*If your tuition plan is active, you will need to follow the steps to contact our agency.
Step 5: If the policy you wish to cancel is not active, choose a cancelation reason from the drop-down menu.
a. You will be prompted to select "Contact Us" if your policy details are incorrect.
Step 6: Click on "Cancel My Policy" to submit your cancelation request.
An email confirmation of the cancelation details will be sent. Remember, you cannot cancel your tuition plan if a claim has been initiated.
What if I can't cancel online?
If your tuition plan is currently active, you will need to contact our agency directly to process the cancellation. Call us at 877-794-6603 and a member of our team will assist you.
Important things to know before canceling
- No claim can have been initiated. If a claim has been started under the plan, the policy cannot be canceled for a refund.
- Refunds are limited to any unearned premium as determined by the plan terms. Review your plan documents or call us at 877-794-6603 for details on how your refund amount is calculated.
- If you want to change your plan instead of canceling, such as increasing your coverage amount or updating your start date, call us at 877-794-6603 before making any changes — canceling and re-enrolling may be required.
Terms, conditions, and exclusions (including for pre-existing conditions) apply. Plans only available to U.S. residents and may not be available in all jurisdictions. Insurance benefits are underwritten by Jefferson Insurance Company. GradGuard, a service of Next Generation Insurance Group, LLC (NGI), is the licensed agent for all insurance programs. Plans include insurance benefits and assistance services. Non-insurance benefits/services, and claims administration, are provided by AGA Service Company.